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Telecom BSS & Lead-to-Cash

From legacy, manual order handling to a fully automated lead-to-cash chain.

Telecom 6 capabilities 6 delivery stages Stack: ZIRA · TM Forum Open APIs · ETOM / SID

Telecom operators are moving from selling connectivity to orchestrating ecosystems of partners, content and enterprise services. That needs a BSS that can quote, order, bill and settle multi-party (B2B2X) offers in weeks, not quarters.

As delivery partner of ZIRA, NexaTG provides the business analysts, solution architects, integration engineers and operations teams that take operators through BSS transformation — and keep it running afterwards with L1/L2/L3 support. NexaTG engineers are embedded in ZIRA’s programmes for stc.

Reference: for stc Wholesale, ZIRA replaced a legacy CRM with B2B CRM, Unified Order Management and Product Catalogue integrated with ZIRA Billing & Settlement — implemented in five months from contract to go-live, aligned to TM Forum eTOM and SID.

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What you get

  • Current-state assessment & business case
  • Target BSS architecture and TMF mapping
  • Data migration & cleansing plan
  • Integrated, tested solution with UAT sign-off
  • Hyper-care and L1–L3 runbooks

Outcomes we measure

Time-to-marketOrder falloutQuote-to-order cycleBilling accuracy

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01

B2B CRM & partner management

Accounts, agreements, partner onboarding and revenue-share models in one place.

02

Configure-Price-Quote (CPQ)

Partner-specific pricing, bundles and approval workflows with full audit trail.

03

Product catalogue

A single master catalogue for products, offers and rules — modelled on TM Forum SID.

04

Unified order management

Decomposition, orchestration and fulfilment tracking across network and IT systems.

05

Billing, settlement & revenue management

Retail and wholesale rating, invoicing, partner settlement and dispute handling.

06

Data migration & master data

Data cleansing rules, MDM definition and migration from legacy BSS.

  1. 01LeadCapture demand from sales, partners and digital channels.
  2. 02OpportunityQualify and model the multi-party deal.
  3. 03Quote (CPQ)Price, bundle and approve in minutes.
  4. 04OrderDecompose and orchestrate fulfilment.
  5. 05ActivateProvision across network and partner systems.
  6. 06Bill & settleInvoice customers, share revenue with partners.
KPI

Time-to-market

Days from product idea to sellable offer

KPI

Order fallout

Share of orders needing manual intervention

KPI

Quote-to-order cycle

Hours from quote request to confirmed order

KPI

Billing accuracy

Revenue leakage and dispute rate

Reference design — adapted to your environment, vendors and compliance requirements during discovery.

TM FORUM OPEN APIs · TMF620 · TMF622 · TMF641 · TMF678 · EVENT BUSENGAGECOMMERCIALORDERFULFILSales CRMB2B accountsPartner portalB2B2XSelf-careweb & appProduct cataloguemaster offers · SIDCPQprice · bundle · approveUnified order mgmtdecompose · orchestrateOSS / inventoryprovisioningNetworkactivationPartners / MVNOfulfilment APIsREVENUERatingusage & eventsBillingretail & wholesaleSettlementpartner revenue shareDisputesaudit trail
Telecom BSS – lead-to-cash architecture · reference design

Select a component to see what it does and who delivers it.

StandardsTM Forum eTOM, SID, Open APIs (TMF620 Catalog, TMF622 Ordering, TMF641 Service Ordering, TMF678 Bill)
Business modelsB2C, B2B, B2B2X, Wholesale, MVNO, Fiber & Towerco
ArchitectureMicroservices, containerised, CI/CD with zero-downtime deployments
DeploymentOn-premises, private cloud or in-country public cloud
Typical change cycleNew requirements delivered in 2–4 week agile increments
Support modelL1 / L2 / L3 operational support after hand-over

Technology & vendors

BSS platform

  • TM Forum Open APIs
  • eTOM / SID

Integration & data

  • Kafka
  • Java
  • Spring Boot
  • PostgreSQL
  • Redis

Platform & delivery

  • Kubernetes
  • Docker
  • Jenkins
  • Grafana
Can you integrate with our existing billing or OSS?

Yes. We integrate through TM Forum Open APIs, an event bus or direct adapters, and can phase the replacement of legacy systems.

Do you only work with ZIRA products?

ZIRA is our BSS platform partner, but our integration and operations teams also work across other vendors’ OSS/BSS stacks.

How long does a BSS transformation take?

It depends on scope; a focused domain such as wholesale CRM, CPQ and order management has been delivered in around five months.

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